Warranty Policy

We, thegoodboy.lv, pride ourselves on the quality and durability of our products. Each of our products is carefully designed to ensure your dog's comfort and safety. We strive to make every product flawless, but sometimes unforeseen circumstances can occur. That's why we offer a limited warranty on our products.

1 Year Limited Warranty
  • This warranty covers manufacturing defects or material and hardware failures.
  • The warranty is valid for 1 year from the date of purchase.
  • We reserve the right to evaluate each warranty case individually and make a decision on whether to apply the warranty or reject it.
What is covered by the warranty:
  • Hardware damage (buckles, carabiners, rivets) caused by manufacturing defects.
  • Material cracking (except if caused by external factors, such as chemicals, sun damage or mechanical damage).
What is not covered by the warranty:
  • Natural wear and tear of the product (such as discoloration, scratches, abrasion).
  • Damage caused by improper use, lack of care or accidents (for example, the product is chewed, torn or otherwise mechanically damaged).
  • Rust, which may occur if the product care instructions are not followed.
What to do if a warranty repair is necessary:
  • Contact us by email at [email protected].
  • Describe the problem and attach photos showing the damage.
  • Provide the order number or date of purchase.
  • We will review your request and contact you to agree on further action.
Important:
  • Before using the product, please read its care instructions.
  • The warranty is valid only if the product was purchased in thegoodboy.lv e-store or from our authorized distributors.
We are always ready to help and answer your questions.